All thisARTSyours products are made to order, created specifically for you once your order is placed. Because of this, we are unable to offer free exchanges or refunds based on personal preference or fit. Please ensure that you have read and understood the product description, colour / print and sizing information available on each product page before placing your order.
By completing your purchase, you confirm that you are happy with your product type and the design and size chosen and accept that the item will be manufactured on that basis. Ensure to provide an accurate and complete delivery address, email and mobile / contact numbers at checkout.
Faulty Items
If your item arrives faulty or damaged, please contact us at connect@thisartsyours.com within 48 hours of delivery with clear photos and description of the fault. Once confirmed, we will arrange a repair, replacement, or refund where appropriate, the method of rectification will be at our discretion.
We cannot offer refunds or exchanges for:
- Change of mind after purchase
- Not liking the design, print, or colour
- Ordering the wrong item
- Items that do not fit as expected
- Customer fault delivery complications
Why This Policy Exists
ThisARTSyours operates on a manufactured-to-order model. Each product is carefully printed / cut / sewn and finished to order. This allows us to continue to expand our product catalogue whist preventing unnecessary resource use and reducing waste.
If you have any questions regarding our products, production, shipping or returns policies please get in touch prior to placing your order and we will be happy to help.